At jombet, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document clearly explains how we collect, use, store and protect your personal information every time you use our platform.
Jombet ("we", "Platform" or "jombet") is fully committed to protecting the privacy and security of the personal information of all our platform users. This Privacy Policy explains our practices regarding the collection, use, storage and protection of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
This policy applies to all information we collect when you use the jombet.pro website, the jombet mobile app, or any related services we provide. By registering or using the jombet platform, you agree to the practices described in this Privacy Policy.
We review and update this policy periodically to ensure it reflects our current practices and relevant legal changes. You are advised to check this page regularly.
Jombet collects several categories of information from users to ensure the platform operates safely and effectively. The following are the types of information we collect:
Registration & Identity Information:
Financial Information:
Platform Activity Information:
Technical Information:
The information we collect is used for the following purposes, all aimed at delivering a better and safer platform experience for you:
| Purpose of Use | Information Used | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC/Passport, date of birth | Legal requirements |
| Account management | Email, password, phone number | Contract performance |
| Payment processing | Bank account / e-wallet details | Contract performance |
| Fraud prevention | IP, device, transaction history | Legitimate interests |
| Customer support | All account-related information | Contract performance |
| Marketing communications | Email, phone number | User consent |
| Platform improvements | Usage data, analytics cookies | Legitimate interests |
We do not use your data for any purpose other than those stated above without first obtaining your consent. Whenever we wish to use your data for a new purpose that differs from the original purpose of collection, you will be notified and asked to provide your consent.
Jombet employs robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.
Technical Security Measures:
Data Retention Period:
Jombet does not sell, rent or trade users' personal information to any third party for their own marketing purposes. We only share your information in limited circumstances to support platform operations:
Payment Service Providers: Information required to process deposits and withdrawals is shared with approved payment providers such as FPX, Touch 'n Go, GrabPay and Boost. They are subject to their own privacy policies and security standards.
Game Providers: Minimum information required for technical and compliance purposes is shared with casino and game software providers integrated with the jombet platform.
Legal Requirements: We may be required to disclose certain information to government authorities, law enforcement bodies or regulatory authorities when mandated by Malaysian law.
Technology Service Providers: Some third-party technology service providers we use for platform operations may have limited access to certain data in their capacity as data processors acting on jombet's instructions.
The jombet platform uses cookies and similar tracking technologies to enhance the user experience and collect analytical information that helps us improve our services.
Types of Cookies We Use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in and use certain features of the jombet platform.
In accordance with Malaysia's PDPA and best data protection practices, you have the following rights regarding your personal data that we hold:
You have the right to know what personal data we hold about you and to request a copy at any time.
If your data is inaccurate or incomplete, you have the right to request that we update it promptly.
In certain circumstances, you may request the deletion of your personal data — subject to legal retention obligations.
You may object to the use of your data for direct marketing purposes at any time, without penalty.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while a matter is being resolved.
To exercise any of the above rights, contact us by email at [email protected] or via live chat on the platform. We will process your request within 30 business days.
The jombet platform is exclusively for users who are of age 18 years and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.
All account registrations go through a strict age verification process via KYC procedures. If we find that collected information belongs to a minor, the account will be closed immediately and all related data will be deleted from our systems within 72 hours.
If you suspect that someone under the age of 18 has registered an account on our platform, please contact us immediately through our support channels.
Jombet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or platform improvements.
When there are material changes — meaning changes that significantly affect how we process your data or your rights — we will provide advance notice through:
For minor changes that do not affect your fundamental rights, we may simply update the "Last Updated" date at the top of this document without a specific notice. It is the user's responsibility to review this policy periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist.
You can reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 7 working days. For more complex requests such as data deletion or data portability, the process may take up to 30 working days and you will be kept informed of your request's progress.
If you are not satisfied with our response to any privacy-related complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Data protection is not just a document for us — it is a daily practice embedded in every aspect of jombet platform operations.
Every bit of data travelling between your device and jombet's servers is protected with 256-bit SSL encryption — the same technology used by online banking systems.
Flexible privacy settings let you control who can see your activity and the types of communications you wish to receive from jombet.
All data management practices at jombet comply with Malaysia's Personal Data Protection Act 2010 — you are protected under local law.
Your personal information is never sold to advertisers or marketing companies. Your data is used solely for platform operational purposes.
We retain your data only for as long as required by law or operational needs. Data that is no longer needed is securely deleted.
In the unlikely event of a data breach, you will be notified within the timeframe required by law, along with the actions that have been taken.